Membership Manager

• Enjoy unique staff benefits including access to sporting facilities
• Have high impact in this influential role
• Be instrumental in creating exceptional member experiences

About The Royal Sydney Golf Club

The Royal Sydney Golf Club is one of Australia’s most prestigious private members’ clubs, renowned for its heritage, world-class facilities and exceptional member experience. Recognised nationally and internationally for sporting excellence, the Club offers a vibrant and welcoming community for its members.

We are seeking an experienced, service focussed and detail-oriented Membership Manager to lead the administration, oversight and governance of the Club’s membership framework. Reporting to the Member Engagement Director, this role plays a critical role in ensuring the integrity of membership policy and processes, supporting Club leadership and Sub-Committees with providing trusted advice, robust reporting back by high-quality data and analytics, ensuring membership decisions are informed, equitable and aligned with the Club’s Constitution, By-Laws and strategic objectives

You will enjoy a role that blends operational responsibility with relationship-building in a hospitality focussed, high-profile setting. Your will lead a small dedicated team, empowered to deliver an exceptional service experience at each touchpoint of the full membership lifecycle from a compliance perspective.

Key responsibilities include

• Act as a key point of contact for members and prospective members
• Oversee the end-to-end membership lifecycle, including nominations, elections, transfers, resignations and cessations, in line with governing documents
• Provide high-quality reporting, insights and analysis to Membership and related Sub-Committees, including identification of membership trends and member lifecycle stages
• Support Club leaders with data-driven decision-making, including scenario analysis and forecasting
• Maintain the integrity, accuracy and governance of membership data and systems
• Review, interpret and administer membership policies, By-Laws and related procedures, identifying opportunities for improvement and clarification
• Support the Finance team to manage membership fees, charging processes and debtor follow-up.
• Act as a key governance and operational point of contact for membership-related matters (this role does not focus on sales, events or commercial acquisition activity)
• Lead, develop and support a small membership team, fostering a culture of empowerment, accuracy, accountability and service excellence
• Ensure clear documentation, audit trails and risk management across all membership activities

 About you

• Proven experience in membership governance, administration or operations within a member-based organisation, association or similar environment
• Strong capability in data analysis, reporting and interpreting member trends and lifecycles
• Experience supporting Boards or Sub-Committees with papers, insights and recommendations
• Demonstrated confidence managing policies, rules, fees and compliance-based processes
• Comfortable overseeing financial charging and debtor management processes
• Highly organised, detail-focused and confident working with systems and complex data
• Experience as a capable leader creating a positive team culture through clarity, structure and trust

 Why choose us

• Extensive opportunities for Learning & Development
• Staff wellbeing program which includes free exercise classes for staff in our state-of-the-art fitness facilities, access to staff golf lessons and tennis clinics and access to an Employee Assistance Program
• Daily staff meals
• 17.5% loading on Annual Leave and Special Recreation Leave
• Paid Parental Leave
• 20% discount on purchases (wine, sporting goods from our retail store)
• 15% discount on TFE hotel or apartment bookings across Australia, New Zealand and Europe. TFE brands include but are not limited to Adina, Vibe and Travelodge
• All day free street parking available, ferry and bus stop located outside the Club.

This is a unique opportunity to join one of Australia’s most prestigious private members’ clubs and play a key role in enhancing the member experience.

 

To apply online, please click on the appropriate link below. Alternatively, for a confidential discussion, please contact Valerie D'Angelo on (02) 8362 7000, quoting Ref No. 1265780.